Ateneo Bulatao Center

Practicing Empathic Understanding

Have you ever wondered what else you can do to help a friend who has a problem? Take a look at these simple non-verbal ways you can show you are actively listening.


1. Maintain eye contact.

2. Mirror the volume and the rate of their voice.

3. Have a relaxed posture and lead forward from time to time.

4. Nod your head to show your interest in their problem.


Now try pairing it with the empathic verbal strategies!


Paraphrase: Restate what your friend has mentioned while focusing on the main content of what they have said.


Echo: After listening to your friend, repeat some of the words your friend has told you back to them.


Reflect: Repeat what your friend said including their emotions and try to match their tone of voice and facial expression.

Keywords: Empathy; Support; Friends



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